FAQs
Answers to common order and product questions.
Does L'Oréal test on animals?
The L'Oréal group of companies has carried out no animal testing since 1989 on the entire range of its products. This includes brands such as Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy. For more information, visit lorealusa.com.
Are there any restrictions when using Pureology products, for instance when pregnant or on medication?
There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.
Are Pureology products hypoallergenic?
Pureology does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the L'Oréal consumer affairs department at 1-800-503-3997 to determine if a product is suitable for use.
How do I register to Pureology's newsletter?
You can create an account and sign in to an existing account on the Pureology website.
How do I unsubscribe from Pureology?
You can unsubscribe by using the link at the bottom of the email.
What is the shelf life of a product?
Our products have been tested to have at least a 3-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. If your product looks and smells the way it normally does, it is good to use.